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  • Aperture 3: Troubleshooting Basics If Aperture 3 isn't starting up properly or performing normally, try these basic steps to troubleshoot the situation. Please note that these steps aren't exhaustive and are not intended to cover any specific issue. These are fundamental, basic steps for getting Aperture into good working order, and are the steps most often suggested by AppleCare Technical Support. If you are using Aperture 1 through 2 refer to this article.
  • Boot Camp: 2727 error or restart pending message when upgrading Boot Camp 2.2 to 3.0 Windows may display a 2727 installer error or restart pending message when you upgrade from Boot Camp 2.2 on a Mac running Mac OS X 10.5 (Leopard) to Boot Camp 3.0 on a Mac running Mac OS X 10.6 (Snow Leopard).
  • Keyboard shortcuts for Shut down, restart, and sleep You can use the keyboard shortcuts outlined in this article to shut down or restart Macs that have a keyboard with an Eject key. Note: Key names are separated by a hyphen (-), such as "Control-Eject". You do not type the hyphen as part of the key combination.
  • Apple security updates This document outlines security updates for Apple products. For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website. Important: This document describes updates and releases for January 15, 2008 and later, such as Security Update 2008-001. For information about earlier security updates, see these documents: Apple security updates (25-Jan-2005 to 21-Dec-2007) Apple security updates (03-Oct-2003 to 11-Jan-2005) Apple security updates (August, 2003 and earlier) Obtaining Mac OS X Information about obtaining Mac OS X (client) can be found here. Information about obtaining Mac OS X Server can be found here. Software updates for Mac OS X are available via: Software Update preferences Apple Downloads Apple Product Security PGP Key For information, see "How to use the Apple Product Security PGP Key".
  • About the security content of Safari 4.0.5 This document describes the security content of Safari 4.0.5. For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website. For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key." Where possible, CVE IDs are used to reference the vulnerabilities for further information. To learn about other Security Updates, see "Apple Security Updates."
  • Mac OS X v10.6: Active Directory binding lost on network transition (.local domain) If network access is interrupted, a Mac OS X v10.6 client may not be able to reconnect to an Active Directory domain whose name ends in ".local".
  • iLife: Troubleshooting Basics If one of your iLife applications (iPhoto, iMovie, GarageBand, iDVD, or iWeb) isn't performing normally, try these basic troubleshooting steps to resolve the situation. Please note that these steps aren't exhaustive and are not intended to cover any specific issue.
  • MainStage 2.1: Release notes MainStage 2.1.1 is an update to MainStage 2, which is part of the paid upgrade to Logic Studio (2009).
  • iPhone: Locating the serial number, IMEI, and ICCID number If you need to find your iPhone serial number, International Mobile Equipment Identity (IMEI) number, identifier, or ICCID number this article shows you several different ways you can locate it.
  • iPhone: Improve backup and restore times by reducing iPhone Camera Roll Pictures and screenshots taken with the iPhone are stored on the Camera Roll. When you sync or perform a restore, iTunes creates a backup the contents of your iPhone, including the Camera Roll. The more pictures or other multimedia files that are on the Camera Roll, the longer a backup or restore will take. Improve backup and restore times by regularly importing the contents of your Camera Roll, and then sync that content back to the iPhone.
  • Mac OS X 10.5, 10.6: How to use Migration Assistant to transfer files from another Mac You can use Migration Assistant to transfer your files and important settings from an older Mac to a new one.
  • Mac OS X v10.6: Issues after restoring a Mac from a Time Machine backup made with a different Mac ("Restore System From Backup…") If you use "Restore System From Backup…" to restore a Time Machine backup to a different Mac than the original Mac used for the backup, issues such as these may occur: Graphic anomalies may appear during startup, or may follow the mouse pointer AirPort or Bluetooth may not be available The Mouse System Preference pane may not display the Magic Mouse or its features Brief graphic distortion may appear when shutting down an iMac Other startup issues
  • Aperture 3: Updated RAW Processing Aperture 3 introduces updated RAW processing which includes changes to noise reduction (particularly on high ISO images), color rendering, and detail.
  • Mac OS X v10.6: Sleep delayed if print job is in progress or printer isn't available Your Mac might not immediately sleep after you attempt to put it to sleep.  Or, if you have configured your Mac to sleep when idle for a period of time, it may not go to sleep automatically.
  • Update and restore alert messages on iPhone and iPod touch When you are trying to update or restore your iPhone or iPod touch with iTunes, the update or restore process may stop, and you may see an alert message in iTunes. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch: The alert message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 14, -18, 19, 20, 21, 23, 28, -48, -50, 1002, 1011, 1013, 1015, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 1639, 2009, 3004, 3013, 3014, 3015, 9807, -9808, 9844.
  • iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't launch or unexpectedly quits or freezes. It may be useful to print this document before following the steps outlined below. For a discussion of troubleshooting iTunes for Windows in Windows XP, see iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues. If you are having trouble installing iTunes, see Trouble installing iTunes or QuickTime for Windows.
  • iPhone not recognized in iTunes for Windows Note: This article is for Windows users. If you are not using Windows, please refer to one of the following articles, depending on the product: Mac computer iPod touch iPod If you are experiencing a symptom where iPhone does not appear in the Source list in iTunes after you connect it to your Windows PC, refer to the troubleshooting suggestions below. Note that iPhone requires a specific minimum version of iTunes.
  • iPod nano (5th generation): How to copy your recorded videos to a Mac You can copy your recorded videos from iPod nano (5th generation) to your Mac using iPhoto or iMovie to view, edit, or share. Note: This article discusses copying recorded videos to a Mac. See this article if you are using a PC.
  • Mac OS X v10.6: Printer and scanner software Mac OS X v10.6 Snow Leopard includes software for many printer and scanner models.  This software can be installed from the Snow Leopard Install DVD, and installed or updated by using Software Update (some models have software available through Software Update only).   This article lists software provided for printers and scanners as of 15 Dec, 2009. To view the complete list of printers and scanners that are supplied with Snow Leopard Install DVD and by Software Update, see below or use your browser's Find feature to look for a specific name or model number. If you cannot find a driver for your specific model, check the list to see if a driver is available for a series of printers that may include your model.  For example, a printer with the model number 5070 might use the driver for the "5000 Series". For more information about setting up and using printers in Snow Leopard, see this article. For information about troubleshooting printer setup issues, see this article.
  • iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime You may see an error message when attempting to open iTunes 7.7 or later stating that "iTunes cannot run because it detects a problem with QuickTime." If this issue occurs with iTunes 7.0.2 - 7.6, customers may instead see this error message: "iTunes cannot run because it has detected a problem with your audio configuration" If this occurs with iTunes 7.0 or 7.0.1, customers may instead see a -200 error when opening iTunes 7.
  • iTunes for Windows: Moving your iTunes Media folder Learn how to move your iTunes Media folder to a different location on your Windows PC. To move the iTunes Media folder on a Mac, see iTunes for Mac: Moving your iTunes Media folder. If your hard drive is nearly full after loading all your music and other media into iTunes, or if you just want to move all those music and media files to another hard drive on your system, here's a way to make the move while retaining all your playlists, ratings, and play history.
  • What to ask if you're having issues sending, receiving, or configuring Mail Are you having issues sending, receiving, or configuring Mail? If so, ask your Internet Service Provider (ISP, such as Comcast, RoadRunner, AOL, and so forth), or email service provider (ESP, such as Gmail, Hotmail, Yahoo, Apple's MobileMe, and so forth) if it's different than your ISP, the following questions to verify that your account is set up correctly in Mail. You can print (or copy and paste to a text document) and keep this "cheat sheet" to record your email provider's settings for future reference. This sheet can make it easier for you when configuring Mail in Mac OS X or on iPhone or iPod touch, or when contacting your provider.
  • Mac OS X v10.5, v10.6: About named streams on SMB-mounted NAS, Mac OS X, and Windows servers; "-36" or "-50" alerts may appear Learn about using named streams over SMB connections in this advanced article. Named streams are used to store Mac OS X extended attributes and can be leveraged to avoid using AppleDouble files to store the data fork and the resource fork of legacy Mac files. Mac OS X Server v10.5 and v10.6, as well as many Network Attached Storage (NAS) devices, support named streams when you connect to them via SMB.  Microsoft Windows servers with NTFS-formatted hard drives also support named streams when you connect to them via SMB; named streams are called "Alternate Data Streams" in Windows. Mac OS X v10.5 and v10.6 clients automatically enable named streams support when they have a SMB connection to a Mac OS X Server v10.5 or v10.6-based server.  Mac OS X v10.6 clients automatically enable named streams over SMB when the NAS or Windows server claims to support it.  See below for details about how to activate Mac OS X v10.5 client support of named streams over SMB connections to a NAS or Windows server. You can enable named streams in three different ways, as described below.
  • Mac OS X v10.5: Digital camera RAW formats supported Learn which digital camera RAW files are supported by Mac OS X v10.5 Leopard or later. Many digital cameras offer options to save pictures in digital camera RAW format. Digital camera RAW formats retain more image information than JPEGs and can produce better results when used with imaging applications such as Aperture and iPhoto. Mac OS X Leopard provides system-level support for digital camera RAW formats from the following cameras.
  • Mac OS X v10.6: Digital camera RAW formats supported Learn which digital camera RAW files are supported by Mac OS X v10.6 Snow Leopard, or later. Many digital cameras offer options to save pictures in digital camera RAW format. Digital camera RAW formats retain more image information than JPEGs and can produce better results when used with imaging applications such as Aperture and iPhoto. Mac OS X Snow Leopard provides system-level support for digital camera RAW formats from the following cameras.

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